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    Your top choice in security and customer service excellence

     

     phs condos 

  • Security Consulting Services

     

    Purple Hearts Security Leadership team and consultants are made up of true security professionals with extensive education and experience in the Security field.

     

    Personnel Policies and Management needs

    • All aspects of recruiting, hiring and conducting interviews specific to security
    • Comprehensive training program including Security Guards Powers, Trespass to Property Act, Arrest Authorities of a Security Guard, liability, documentation (incident reports and memo book procedures), court preparation and patrol techniques
    • Assist with correcting employee behavior using the Progressive Discipline Model, managing attendance techniques and setting expectations related to security adhering to core values of honesty and integrity
    • Labour Relations in both union and non-union work environments

     

    Liquor Licence compliance:

    • Mandatory Smart Serve requirement
    • Methods to maintain the regulatory capacity in establishment
    • Approved Government issued identification requirements in adherence with the liquor licence act. Knowledge of Approved ID Guidelines using the Drivers Licence guides for Canada, U.S.A and International.
    • Awareness and recognition of intoxication protocols
    • Refusing Entry techniques according to the Trespass to Property Act.
    • Experience managing UFC nights, St Patrick’s Day Celebrations and other special events

     

     

     Increasing the Security Guard’s role in Customer Service:

    • Importance of greeting and making eye contact; smiling and exhibiting a friendly demeanor
    • Awareness of body language and its effects and perceptions to customers
    • Building relationships and rapport with customers
    • Awareness of all special events, promotions and amenities to assist with customer’s inquiries and ultimately, enhance the level of customer service
    • Emphasis on the 3 S’s: Security, Safety and Service Excellence
      • Security stands for providing a safe environment for clients and their customers
      • Safety reduces liability by maintaining the health and safety of its client’s patrons and employees
      • Service Excellence is a culture that elevates customer service to a higher standard through demonstrating mutual respect for your fellow employee, customers and all other points of contact

     

     Security Systems needs:

    • CCTV (Closed-Circuit Television System) and Digital Video Recorders (DVRs) to fit your establishment needs
    • Provide recommendations on camera type and mounting locations, maximizing value and effectiveness
    • Serve as liaison between establishment and vendors; assist with obtaining quotations to ensure a quality product at a competitive price; oversee work is completed based on establishment needs, while in compliance with Ontario Privacy Legislation
    • Consultation on Intrusion and Access Control, Employee Identification Systems, Alarms and Radio communication protocols

     

     Physical Security needs  

    • Outer Defenses - Buildings and Perimeter Protection: barriers, fences, walls, parking lot, lighting and gate
    • Interior Defenses: windows, doors, locks, key controls
    • Securing sensitive areas, safes, vaults, information technology control centre
    • Importance of security having input at the building design stage

     

    Fire Protection, Safety and Medical incident response:

    • Education and sourcing available in the areas of: Fire Prevention and Safety, Health & Safety Awareness, Standard First Aid, Advanced First Aid
    • Provide reporting system template to document incidents accurately and completely, resulting in reduced liability to the establishment

     

    Emergency Planning:

    • Emergency planning for fire, medical incidents, bomb threats, evacuations, power outages, robbery, assaults, natural disasters and terrorism
    • Planning associated with Labour Disputes (strike and lock out security requirements)

     

    Compliance with PSISA (Private Security Guard and Investigative Services Act - Bill 159):

    • Education available on new Security Guard individual licence requirements, uniform regulations, training and Use of Force

     

    Security Audits:

    • Perform risk analysis to identify SWOT (strengths, weaknesses, opportunities and threats)

     

    Consultation available on other services, as required